By clicking on the Support request [Request Support] button, you will be asked whether additional information should be retrieved. As a rule, this is required, so click Yes.

-> You will receive a confirmation that the file cns_support.zip has been placed on the desktop.

cns_support.zip

Confirm with OK.

-> The website cadenas.freshdesk.com opens.

Click on Attachment, select the file cns_support.zip in the Explorer window and complete the form.

Fill in the form

Finally, click on Send [Submit].